The DFM has won the Five Star “Recognized for Excellence” award from the first application following comprehensive assessment of DFM’s procedures and services through more than 20 meetings over three days between EFQM’s assessors and DFM’s divisions. The assessment process has concluded that the DFM maintains an excellent business environment for its operations, procedures and services provided to market participants that takes into consideration the importance of embracing flexible business methodologies in line with the diversity of its stakeholders.
His Excellency Essa Kazim, Chairman of DFM said: “I’m delighted to announce the DFM’s win of this prominent award from the first application, which clearly indicates that business excellence and quality are a deeply rooted culture within our market. Since its inception in the year 2000, the DFM has been embracing excellence practices in line with Dubai’s status as a center of excellence in the region and beyond. Snatching the excellence award also underlines DFM’s ability to build its corporate culture in line with market participants’ requirements, strategic objectives of Dubai and the UAE as well as the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, on innovation and smart services. This has enabled us to develop a world class regional marketplace that provides participants with cutting-edge services of trading, clearing and settlement of securities.”
“As the leading stock market in the UAE and the region, the DFM has always been at the forefront of financial institutions that employs international best practices as an integral part of its corporate culture as well as earmarking all possible capabilities to provide its clients with superior services. We are pleased with the remarkable contribution of our team during the EFQM assessment stage, which reflects the success of our efforts to promote new trends of excellence and quality amongst team members. We deeply believe that institutionalization of the performance and the clarity of strategic objectives are essential to achieving quality of services. The EFQM has praised DFM’s outstanding record pertaining to business excellence, continuous development and innovation. It also hailed DFM’s ability to convert its vison, mission and corporate values into an everyday practice that caters to the requirements and expectations of market participants,” His Excellency Essa Kazim added.
Russell Longmuir, CEO of EFQM said, “We would like to congratulate the DFM for achieving the five Star Recognition within the EFQM Recognition Scheme that is granted to high performing organisations; where change is managed effectively and the culture of improvement is a norm to achieve the strategic goals of the organisation while focusing on stakeholders’ needs. Conducted by independent assessors we have trained from member organisations, the assessment aimed at identifying good practices that we share to drive creativity and innovation within the Global Excellence Community.”