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Source: Thomson Reuters.   Last updated on Sep 23, 2019 at 07:59AM (UTC).   Delayed by at least 15 minutes.
Dubai Financial Market Enables Investors to Accomplish Their Transactions Efficiently Through an All-Inclusive Gateway of 15 Online Services
Jun 14, 2015
Dubai Financial Market (DFM) launched a comprehensive online gateway (eService) that offers investors seamless communication with the market to efficiently accomplish their transactions and track their investments via multiple channels of smart phone applications as well as its website. This cluster of investor eServices is one of the main pillars of DFM’s “Smart Borse” underway project to in line with the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai.
 
The launch of this all-inclusive gateway further enhances DFM’s online services to include a wider array of services enabling investors to accomplish their transactions and track their investments anytime, anywhere. The new services include Cash Dividends online statements, iVESTOR Card transactions and online payment using Visa, Master Card and iVESTOR card. The eForms service has been enhanced to include new forms investors can complete and submit online. The DFM also offers investors the direct messaging service for general inquiries. Additionally, the personalized home page has been remodeled enabling investors to access eight types of statements, for instance, the current balance of the portfolio, its value and the latest five transactions.
 
His Excellency Essa Kazim, Chairman of DFM said, “Through its momentous 15 years history, DFM has always been at the forefront as a leader in embracing the most advanced technologies. We are a technology-driven exchange from day one, and our development pursuit has never stopped a single day with the aim to provide our participants with smart and innovative solutions in line with the vision and directions of HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai. These directions emphasize on the importance of providing the highest quality of service and embrace a proactive approach towards our participants. The vision of HH Sheikh Mohammed Bin Rashid is considered a main pillar of our ‘Smart Borse’ project with the aim to make market services available for investors anytime, anywhere through smart and efficient conduits. This drive further enhances DFM’s position as the leading regional exchange in relation to development and innovation.”
 
Currently, 14297 investors have joined DFM eServices and the exchange is implementing a far-reaching awareness campaign whether by directly communicating with investors via SMS and email or by reaching out to them through its website as well as the media with the aim to educate them on these services and encourage greater numbers to utilize. Investors can simply register on DFM website using their email addresses and Investor Numbers (NIN). One of the main advantages of the registration is that the investor will be authenticated once successfully sign in, which in turn eliminates the necessity for signature and authentication for any service requests submitted to the market as opposed to the case prior to the introduction of this service.
 
Maryam Fikri, Executive Vice President, Chief Operating Officer, Head of Clearing, Settlement and Depository Division, DFM, said, “With the launch of the eServices, we have successfully managed to provide investor with 73% of DFM’s main services through multiple online channels, which save their effort and time by enabling them to efficiently accomplish their transactions and associated payment online. The number of eServices available at DFM has increased to 15 services with the introduction of three new services namely; Cash dividend online statement, iVESTOR Card requests and online payment. We constantly develop our investor services adding new services in line with the technological advancements as part of our commitment to provide more than 835 thousands of DFM investors with the best services and achieve the highest level of customer satisfaction.”
 
List of DFM Investor eServices:
  • eForms to submit and track online requests for various types of services including:
-          Investor Number (NIN)
-          Transfer of securities ownership
-          Updating DFM investor account information
-          Cash Dividend
-          iVESTOR Card request
  • Online Payment
  • Real Time Data of listed securities
  • eStockPortfolio to track stock portfolio and transactions
  • Cash Dividends online statements
  • iVESTOR Card online statements
  • Portfolio Calculator
  • Access to investor info held with the market and brokerage firms
  • Personal email inbox to communicate with the market

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